Person centred Care

We base our care around you as an individual. To help us do that we adhere to a set of very important principles.

Outstanding care isn’t just about doing the basics well — it’s about going beyond what’s expected in ways that genuinely improve someone’s quality of life. A few strong examples include:

Personalised support that truly respects individuality, such as learning someone’s routines, preferences, and communication style so they feel understood and valued.
Proactive attention to wellbeing, like noticing subtle changes in mood, appetite, or mobility and acting early to prevent deterioration.
Exceptional communication, keeping families informed, involving the person in decisions, and explaining things clearly and kindly.
Maintaining dignity at all times, especially during intimate care, by offering choices, ensuring privacy, and working at the person’s pace.
Creating meaningful moments, whether that’s organising an activity they love, helping them stay connected with loved ones, or simply taking time to chat and build trust.
Working collaboratively with colleagues and professionals to ensure seamless, safe, and consistent care.

These are the kinds of behaviours that turn good care into something truly outstanding — the sort of support that makes people feel safe, respected, and genuinely cared for.

Safe

Ashtree homecare ltd will do everything possible to keep you safe from all forms of abuse and neglect we do this by

Ensuring our staff are well trained and skilled to provide the right care, are able to recognise signs of abuse and report the swiftly.
Giving you the information you need to make informed choices and take informed risks .
Identifying any hazards in your home and reducing any risks of infection.
Supporting you with any medication needs carefully to minimise the risk of errors or support you to self manage your medication safely.

Effective

We believe in care that meets your needs because you are involved fully in your care sand its arrangement. Each of our service users are celebrated and supported to be an individual, to have their own social, emotional, spiritual, cultural, political and sexual needs are accepted, supported and respected.

The service we provide is effective because:

We employ the right staff for you who have the knowledge, skills and qualifications to fulfil your wishes and enable you through care.
We will ask your views and ideas how you wish for your care and support to be provided and will make sure you can contribute to any proposed changes.
We will make information accessible and in a way that you can understand about your care, medication and the services being offered and how you can tell us if there is something you dont like about our services.
You will be supported to achieve as much independence as possible, emotionally, physically, intellectually and socially and without unreasonable restrictions.

Caring

Ash tree Homecare ltd promotes a person-centred approach because.

Staff will take an interest in what makes you, you; The things you want to share from memories, the things you like and dont like, current interests, needs and new pursuits.
Staff will treat you with dignity, in the way the speak with you and the way they behave.
We will assist you in continuing to use your skills in pursuing your interests.

Responsive

Ash tree homecare ltd will be responsive to what we see, hear and know, to ensure that you maintain your health and wellbeing.

Care staff will ensure that they are up to date with what is in your care plans and make changes when they are needed.
Ash tree homecare ltd welcomes complaints, compliments and issues raised and will always take them seriously, investigate and take action needed to put things right and improve the service we offer
Staff will work with other professionals to ensure that your care is joined up.

Well-led

Ash tree homecare limited is a well- led organisation knowing its responsibilities and carrying them out.

The management of ash tree homecare ltd are available and approachable for services and staff alike.
Ash tree homecare ltd has the skills to monitor the service and make changes when they are needed.
When things go wrong, Ash tree homecare ltd and its management are honest with you and will give solutions on how to put things right.

We recognise that everyone is different, and want to make sure our services practice respect, promote and celebrate these differences. We will not tolerate unlawful discrimination, victimisation, bullying or harassment based on:

Age

Disability

Gender reassignment

Marriage and civil partnership

Pregnancy and maternity

Race (this includes ethnic or national origins, colour or nationality)

Religion or belief (this includes lack of belief)

Sex, Male, female, All pronouns

Sexual orientation

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