Person centred Care

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 Ashtree homecare ltd will do everything possible to keep you safe from all forms of abuse and neglect we do this by 

• Ensuring our staff are well trained and skilled to provide the right care, are able to recognise signs of abuse and report the swiftly.
• Giving you the information you need to make informed choices and take informed risks . 
• Identifying any hazards in your home and reducing  any risks of infection.
• Supporting you with any medication needs carefully to minimise the risk of errors or support you to self manage your medication safely. 

We believe in care that meets your needs because you are involved fully in your care sand its arrangement. Each of our service users are celebrated and supported to be an individual, to have their own social, emotional, spiritual, cultural, political and sexual needs are accepted, supported and respected. 

The service we provide is effective because:

• We employ the right staff for you who have the knowledge, skills and qualifications to fulfil  your wishes and enable you through care.  
• We will ask your views and ideas how you wish for your care and support to be provided and will make sure you can contribute to any proposed changes. 
• We will make information accessible and in a way that you can understand about your care, medication and the services being offered and how you can tell us if there is something you dont like about our services. 
• You will be supported to achieve as much independence as possible, emotionally, physically, intellectually and socially and without unreasonable restrictions.  

Ash tree homecare ltd will be responsive to what we see, hear and know, to ensure that you maintain your health and wellbeing. 

• Care staff will ensure that they are up to date with what is in your care plans and make changes when they are needed.
• Ash tree homecare ltd welcomes complaints, compliments and issues raised and will always take them seriously, investigate and take action needed to put things right and improve the service we offer 
• Staff will work with other professionals to ensure that your care is joined up.  

Ash tree homecare limited is a well- led organisation knowing its responsibilities and carrying them out. 

• The management of ash tree homecare ltd are available and approachable for services and staff alike. 
• Ash tree homecare ltd has the skills to monitor the service and make changes when they are needed. 
• When things go wrong, Ash tree homecare ltd and its management are honest with you and will give solutions on how to put things right.